customer experience

Think Customer!

infly combines technological expertise with sales know-how. Increase customer loyalty and retention with a cross-channel customer approach.

Centralised Management!

Instead of inflexible and outdated workflows, media companies need contact channels that are seamless, data-driven and always always available. Our contact channels also provide real-time data exchange with integrated and automated frontend and backend processes for successful customer centricity.

End-to-End Process View 

infly handles all customer workflows from onboarding to payments and churn prevention. With infly, you can manage all the impressions that customers gain throughout the customer relationship. We offer you a 360° customer view in: 

Tracking, Analytics & Campaign Tools

infly is a full-service solution that supports tracking technology as well as reporting and campaign tools so that publishers can perform AI-driven analyses and launch effective campaigns based on these insights.

Complete View Across All Touchpoints: 

infly offers you a comprehensive customer view across all channels: 

infly can identify behavioural patterns and motives of users. 

A Digital Customer Experience

The focus of infly is to digitalise and optimise existing business processes and customer journeys.

Users demand flexible subscription models and want to be able to manage their subscriptions or memberships at any time. infly fulfils these customer needs as well as supports publishing companies with their digital transformation with highly automated business processes.

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