churn prevention

Automated Cancellation Prevention

Publishing companies use infly to strategically prevent cancellations. With cross-channel monitoring, the platform can launch proactive customer loyalty campaigns to reduce cancellation rates. For instance, infly can present individualised counter offers to subscribers who are in the process of cancelling their magazine subscriptions. These counter offers are based on existing customer data and their usage behaviour.

After the customer selects their reason for cancellation, they can for example

Freely Define Actions Taken to Prevent Cancellations

With infly, you can customise the alternative offers presented to customers to deter them from cancelling in order to systematically reduce your churn rate.

Upon Successful Cancellation Prevention...

...All changes are automatically transferred to the relevant systems in real time and are then applied to the next invoice.

Let's talk about your projects!

I have read the privacy policy.

Find out more

*Mandatory fields