Publishing companies use infly to strategically prevent cancellations. With cross-channel monitoring, the platform can launch proactive customer loyalty campaigns to reduce cancellation rates. For instance, infly can present individualised counter offers to subscribers who are in the process of cancelling their magazine subscriptions. These counter offers are based on existing customer data and their usage behaviour.
After the customer selects their reason for cancellation, they can for example
With infly, you can customise the alternative offers presented to customers to deter them from cancelling in order to systematically reduce your churn rate.
...All changes are automatically transferred to the relevant systems in real time and are then applied to the next invoice.